Tata Power inaugurated India's first ever fully Divyang (specially abled) managed Customer Relations Centre in Mumbai. The center was independently managed by a team of five specially-abled personnel. The initiative was a testament to Tata Power's vision to ensure the inclusion of a diverse workforce and empower persons with disabilities (PwDs) by enabling them with access to mainstream work opportunities.
The centre was equipped with all the necessary facilities to enable the specially-abled personnel to perform their duties efficiently. The personnel were trained in customer service and were able to handle customer queries and concerns effectively. The centre was a success and it helped to raise awareness about the capabilities of PwDs.